A 2008 report to the Candian Journal Of Medicine investigated the question, "Does a waiting room video about what to expect during an emergency department visit improve patient satisfaction?" Ms. Linda Papa, MDCM, MSc et all (1) revealed their investigation involved creating, "...an instructional waiting room video that explained what patients should expect during their emergency department (ED) visit and sought to determine whether preparing patients using this video would 1) improve satisfaction, 2) decrease perceived waiting room times and 3) increase calls to an outpatient referral line in an ambulatory population.
At CNtv we've always worked hard to produce content that is evidenced based and relevant to patient, family and staff members in the context of their location and information needs witnin the healthcare institution. ED STAT GUIDE is an excellent value and choice for content that educates and explains what patients, families and visitors should expect during their ED visit. The report stated the cost to produce their test video was approximately $4,500.00
Ms. Papa concluded: "This study suggests preparing patients for their ED experience by describing the ED process of care through a waiting room video can improve ED patient satisfaction and the knowledge of outpatient clinic resources in an ambulatory population. Although perceived waiting room time is the strongest predictor of satisfaction, an instructional waiting room video appears to be a tool that can improve ED patient satisfaction in a discharged ambulatory population. In particular, our findings underscore the importance of educating patients about ED processes of care."
(1) "Does a waiting room video about what to expect during an emergency department visit improve patient satisfaction?" Linda Papa, MDCM, MSc;* David C. Seaberg, MD;† Elizabeth Rees, BSc;‡ Kevin Ferguson, MD;† Richard Stair, MD;† Bruce Goldfeder, MD;† David Meurer, MD† From the *Department of Emergency Medicine, Orlando Regional Medical Center, University of Florida, Orlando, Fla., the †Department of Emergency Medicine, University of Florida, Gainesville, Fla., and the ‡College of Medicine, University of Florida, Gainesville, Fla.
CJEM 2008;10(4):347-354
At CNtv we've always worked hard to produce content that is evidenced based and relevant to patient, family and staff members in the context of their location and information needs witnin the healthcare institution. ED STAT GUIDE is an excellent value and choice for content that educates and explains what patients, families and visitors should expect during their ED visit. The report stated the cost to produce their test video was approximately $4,500.00
Ms. Papa concluded: "This study suggests preparing patients for their ED experience by describing the ED process of care through a waiting room video can improve ED patient satisfaction and the knowledge of outpatient clinic resources in an ambulatory population. Although perceived waiting room time is the strongest predictor of satisfaction, an instructional waiting room video appears to be a tool that can improve ED patient satisfaction in a discharged ambulatory population. In particular, our findings underscore the importance of educating patients about ED processes of care."
(1) "Does a waiting room video about what to expect during an emergency department visit improve patient satisfaction?" Linda Papa, MDCM, MSc;* David C. Seaberg, MD;† Elizabeth Rees, BSc;‡ Kevin Ferguson, MD;† Richard Stair, MD;† Bruce Goldfeder, MD;† David Meurer, MD† From the *Department of Emergency Medicine, Orlando Regional Medical Center, University of Florida, Orlando, Fla., the †Department of Emergency Medicine, University of Florida, Gainesville, Fla., and the ‡College of Medicine, University of Florida, Gainesville, Fla.
CJEM 2008;10(4):347-354
No comments:
Post a Comment