Digital Signage Aids Staff, Patients, Visitors Healthcare Construction & Operations
Sunday, August 21, 2011
Friday, May 20, 2011
Research Proven: Waiting Room Video Improves Patient Satisfaction
A 2008 report to the Candian Journal Of Medicine investigated the question, "Does a waiting room video about what to expect during an emergency department visit improve patient satisfaction?" Ms. Linda Papa, MDCM, MSc et all (1) revealed their investigation involved creating, "...an instructional waiting room video that explained what patients should expect during their emergency department (ED) visit and sought to determine whether preparing patients using this video would 1) improve satisfaction, 2) decrease perceived waiting room times and 3) increase calls to an outpatient referral line in an ambulatory population.
At CNtv we've always worked hard to produce content that is evidenced based and relevant to patient, family and staff members in the context of their location and information needs witnin the healthcare institution. ED STAT GUIDE is an excellent value and choice for content that educates and explains what patients, families and visitors should expect during their ED visit. The report stated the cost to produce their test video was approximately $4,500.00
Ms. Papa concluded: "This study suggests preparing patients for their ED experience by describing the ED process of care through a waiting room video can improve ED patient satisfaction and the knowledge of outpatient clinic resources in an ambulatory population. Although perceived waiting room time is the strongest predictor of satisfaction, an instructional waiting room video appears to be a tool that can improve ED patient satisfaction in a discharged ambulatory population. In particular, our findings underscore the importance of educating patients about ED processes of care."
(1) "Does a waiting room video about what to expect during an emergency department visit improve patient satisfaction?" Linda Papa, MDCM, MSc;* David C. Seaberg, MD;† Elizabeth Rees, BSc;‡ Kevin Ferguson, MD;† Richard Stair, MD;† Bruce Goldfeder, MD;† David Meurer, MD† From the *Department of Emergency Medicine, Orlando Regional Medical Center, University of Florida, Orlando, Fla., the †Department of Emergency Medicine, University of Florida, Gainesville, Fla., and the ‡College of Medicine, University of Florida, Gainesville, Fla.
CJEM 2008;10(4):347-354
At CNtv we've always worked hard to produce content that is evidenced based and relevant to patient, family and staff members in the context of their location and information needs witnin the healthcare institution. ED STAT GUIDE is an excellent value and choice for content that educates and explains what patients, families and visitors should expect during their ED visit. The report stated the cost to produce their test video was approximately $4,500.00
Ms. Papa concluded: "This study suggests preparing patients for their ED experience by describing the ED process of care through a waiting room video can improve ED patient satisfaction and the knowledge of outpatient clinic resources in an ambulatory population. Although perceived waiting room time is the strongest predictor of satisfaction, an instructional waiting room video appears to be a tool that can improve ED patient satisfaction in a discharged ambulatory population. In particular, our findings underscore the importance of educating patients about ED processes of care."
(1) "Does a waiting room video about what to expect during an emergency department visit improve patient satisfaction?" Linda Papa, MDCM, MSc;* David C. Seaberg, MD;† Elizabeth Rees, BSc;‡ Kevin Ferguson, MD;† Richard Stair, MD;† Bruce Goldfeder, MD;† David Meurer, MD† From the *Department of Emergency Medicine, Orlando Regional Medical Center, University of Florida, Orlando, Fla., the †Department of Emergency Medicine, University of Florida, Gainesville, Fla., and the ‡College of Medicine, University of Florida, Gainesville, Fla.
CJEM 2008;10(4):347-354
Friday, May 6, 2011
Healthy Work Environment For Nurses Effects Health & Safety of Patients
By Robert Sampson, RN, CEO
Certified Digital Signage Network Expert
CareNetTV.com, Inc.
888.202.9912
info@carenettv.com
they have the opportunity to plan it, experience it, provide feedback, and own it.
Involvement supports and sustains motivation, the essential ingredient for change.”
–Robert F. Allen
Advocate for cultural change and wellness
Healthy work environments for nursing have a direct effect on patient safety and health as reported in their 2005 report, AACN STANDARDS FOR ESTABLISHING AND SUSTAINING HEALTHY WORK ENVIRONMENTS by Executive Editor Connie Barden, RN, MSN, CCRN, CCNS, et all
Ms. Barden stated , "Six standards for establishing and sustaining healthy work environments have been identified. The standards represent evidence-based and relationship-centered principles of professional performance. Each standard is considered essential since studies show that effective and sustainable outcomes do not emerge when any standard is considered optional."
"The standards for establishing and sustaining healthy work environments are:
- Skilled Communication
- Nurses must be as proficient in communication skills as they are in clinical skills.
- True Collaboration
- Nurses must be relentless in pursuing and fostering true collaboration.
- Effective Decision Making
- Nurses must be valued and committed partners in making policy, directing and evaluating clinical care and leading organizational operations.
- Appropriate Staffing
- Staffing must ensure the effective match between patient needs and nurse competencies.
- Meaningful Recognition
- Nurses must be recognized and must recognize others for the value each brings to the work of the organization.
- Authentic Leadership
- Nurse leaders must fully embrace the imperative of a healthy work environment, authentically live it and engage others in its achievement."
Our RN VITAL SIGNS and syndicated personal and professional development programs can assist your organization's support for critical elements and standards related to establishing and sustaining a healthy work environment. Your workstation TVs will surely reinforce nursing education, retention and practice.
In addition to RN VITAL SIGNS we recommend two very effective adult education courses suitable for corporate wellness programs:
- TUNING IN to the Body - Aikido Conscious Body Wisdom by Jerry Green
- Relaxed And Alert - Qigong and Tai Chi Easy Can Help You Stay Healthy by Kathy Levac, RN, MSN
to impede communication is to reduce people to the status of things.”
–Paulo Freire
International educator, Community activist
The report states the importantance of communication standards, "...Nurses must be as proficient in communication skills as they are in clinical skills.." and cited a very important fact, "...according to data from the Joint Commission on Accreditation of Healthcare Organizations, breakdown in team communication is a top contributor to sentinel events.6"
I believe, RN VITAL SIGNS can be effectively used for Nursing Recognition; another report standard. Ms. Barden states, "Recognition of the value and meaningfulness of one’s contribution to an organization’s work is a fundamental human need and an essential requisite to personal and professional development. People who are not recognized feel invisible, undervalued, unmotivated and disrespected. A majority of nurses are dissatisfied with the recognition they receive from their employer.1
This lack of recognition leads to discontent, poor morale, reduced productivity and suboptimal care outcomes. Inadequate recognition is cited as a primary reason for turnover among employees and is linked to decreasing nurse satisfaction.2-4
Three out of four American Association of Critical-Care Nurses’ members and constituents rank recognition for their contributions as a central element of a healthy work environment.5 Hospitals recognized for attracting and retaining nurses emphasize personal growth and development, and provide multiple rewards for expertise and opportunities for clinical advancement.6"
“It is ethical to request, encourage and deliver feedback on all facets of individual and organizational performance. It is unethical to ignore, discourage or fail to give feedback.”
–David Thomas
Ethicist, Ethics of Choice Training Program
RN VITAL SIGNS is also an excellent communication tool to visually report essential feedback to your nursing staff. CNtv can create a custom "Hospital Performance Dashboard" with immediate actionable feedback information. You choose what and when to display the feedback; hourly, daily, weekly, monthly, such as:
- Key Performance Indicators
- Patient & Staff Satisfaction Surveys
- Core Measures
Please review my previous post "Vital Signs for Nursing; Changing The Culture Saves Lives & Reduces Costs" for more insights, information and innovative ideas for improving nursing culture with RN VITAL SIGNS.
Saturday, April 30, 2011
Tuesday, April 19, 2011
Vital Signs for Nursing; Changing The Culture Saves Lives & Reduces Costs
By Robert Sampson, RN, CEO
Certified Digital Signage Network Expert
888.202.9912
info@carenettv.com
Recently, while researching evidenced based content for RN Vital Signs (3), we learned some very important lessons.. Such as, why specific changes in nursing culture and behavior should be a high priority and objective of every hospital administrator and nurse executive. Changing well engrained behaviors is a challenge, but achieving that objective has significant impact on personal and professional lives of nurses, patient safety, service and the cost of operating a hospital.
According to her on line American Nursing Association article "Lateral Violence: Nurse Against Nurse" Patricia A. Rowell, PhD, RN (1) stated her summary, "Violence in the nursing workplace has a demoralizing presence. The fact that nurses are visiting violence on their nursing colleagues should raise a red flag to the nursing profession and nurse employers that something is wrong – very wrong. Regardless of the theoretical approach embraced, the story is the same – nurses are being demeaned, traumatized, and turned off to the profession. They are being abused and/or abusing others."
CNtv's RN Vital Signs (3) is a smart management and budgeting choice for prioritizing effective methods of education that can reduce and eliminate the high costs associated with Lateral Violence (LV). Karen M. Stanley, RN, MS, PMHCNS revealed sobering statistics regarding the significant impact of LV on hospital budgets, staff retention/morale/practice and patient safety in her paper, "The High Cost of Lateral Violence in Nursing." (2). Such as:
Cost: Pain and $$$
Who Pays For The Cost?
- Muccigrosso, 2010; ONPI, 2006; TJC, 2008 Institute of Medicine of the National Academies 2006 Report:
- 1.5 million patients are harmed by medication errors each year
- 3.5 billion dollars = extra medical costs of treating drug-related injuries each year
This figure does not take into account lost wages and productivity or additional health care costs
Problems with patient safety are related to problems with communication
- “Let‟s Talk” –Healthy Conversations for Safer Healthcare Theme for 2010 National Patient Safety Awareness Week
Nurse Turnover Costs: Adjusting for Inflation
- A 2002 study of turnover costs in a large, acute care hospital revealed:
- $62,000 –67,000 per RN
- Turnover costs per RN for FY 2007
- $82,000 –88,000
- Inflation-adjusted dollars from FY 2002 data
- If filled with an experienced RN with shorter new hire learning curve
- 32% overall increase from 2002 to 2007
Impact of LV and VV on Nurse Retention
- Average turnover rates:
- 8.4% clinical practicing nurses
- 27.1% first-year nurses voluntary turnover (PricewaterhouseCoopers‟ Health Research Institute, July 2007)
- New graduate turnover:
- 60% leave first job within 6 months because of LV (Griffin, 2004)
- 30% left job in first year; 57% left by the second year (Bowles & Candela, 2005)
- 20% leave the nursing profession because of LV (Griffin, 2005)
- Nurses intent to leave:
- Bullying: a significant determinant of intent to leave (Simons, 2008)
- Workplace bullying: significantly associated with intent to leave one's current job and nursing (Johnson & Rea, 2009)
Changing The Culture Saves Lives & Reduces Costs
Craig R. Sellers, PhD, RN, ANP-BC states in his review of Kathleen Bartholomew's RN, MN, monograph Ending Nurse-to-Nurse Hostility (6), "... I found the discussions, cue cards, sample questionnaires, ideas for innovative programs, and strategies for managers and other organizational leaders to be hopeful and encouraging for our profession. "
"The reader is provided with a number of strategies for addressing hostility:
- acknowledge the problem of horizontal hostility and bring it to light;
- create a reflective, narrative community;
- nurture our young colleagues;
- intervene with dueling shifts and units;
- develop a unit philosophy;
- provide in-services on assertiveness and confrontation skills;
- role-model excellent behavior; and
- consider applying for ANCC Magnet Status.
The book also contains continuing nursing education quizzes for CEU credits..."
Craig concludes his review with a comment about a quote from Bartholomew, '...In the end, Bartholomew asserts that, although tackling the problem of horizontal hostility surely begins with each of us,' "change simply will not happen unless nursing leadership takes on the challenge and the responsibility of making it happen" (p. l81)..."
Here are some examples of lateral violence listed in Bartholomew's monograph:
- Overt: Name-calling, bickering, fault-finding, backstabbing, criticism, intimidation, gossip, shouting, blaming, using put-downs, raising eyebrows, etc.
- Covert: Unfair assignments, sarcasm, eye-rolling, ignoring, making faces behind someone’s back, refusing to help, sighing, whining, refusing to work with someone, sabotage, isolation, exclusion, fabrication, etc.
CNtv leverages your precious education dollars with proven technology and content, by reinforcing the education and beneficial behavioral changes in nursing culture. Contact CareNetTV.com, Inc and learn more about how our Multimedia Digital Signage and RN Vital Signs can assist your strategic planning. Please visit our healthcare education partners website and review their offers.
Tuning In to the Body
Aikido Conscious Body Wisdom
by Jerry Green
The Ten Lessons are arranged in an order for optimal learning. After learning the basics elements of body-wisdom, you identify your own somatic predispositions for responding to verbal pressure, and identify their relationship to how your mind thinks when engaged in word-wars. There’s physical pressure and there’s verbal pressure. Because they are closely related, we are studying mediation and Aikido together.
Then you practice grounding and centering, finding your core and learning to engage with physical pressure in a confident and relaxed manner. The final lessons reestablish the mental connections by putting words to your newfound body wisdom. This is reverse body-language. You will learn to speak your body-wisdom and you transform adversity in arguments and disputes into understanding, connection and collaboration. (4)
Then you practice grounding and centering, finding your core and learning to engage with physical pressure in a confident and relaxed manner. The final lessons reestablish the mental connections by putting words to your newfound body wisdom. This is reverse body-language. You will learn to speak your body-wisdom and you transform adversity in arguments and disputes into understanding, connection and collaboration. (4)
Qigong and Tai Chi Easy Can Help You Stay Healthy
Relaxed And Alert
by Kathy Levac, RN MS
People do Qigong or Tai Chi to maintain health, heal their bodies, calm their minds, and reconnect with their spirit. When these three aspects of our being are integrated, it encourages a positive outlook on life and helps eliminate harmful attitudes and behaviors. It also creates a balanced life style, which brings greater harmony, stability, and enjoyment. Additionally, Yoga for Seniors is a wonderful exercise.
Kathy Levac Health and Wellness Enterprises LLC was founded in 2002 by Kathleen A. Levac RN MS. She is a respected author and national speaker with over 20 years of experience in health care and helping people improve their lives. Hear about her journey to a healthy living lifestyle! (5)
(1) ANA Web "Lateral Violence: Nurse Against Nurse" Patricia A. Rowell, PhD, RN
(2) The High Cost of Lateral Violence in Nursing Karen M. Stanley, RN, MS, PMHCNS-BC
SIGMA THETA TAU INTERNATIONAL LEADERSHIP SUMMIT ATLANTA, GA APRIL 24, 2010 karen.stanley1988.@comcast.net © KM STANLEY 2010
SIGMA THETA TAU INTERNATIONAL LEADERSHIP SUMMIT ATLANTA, GA APRIL 24, 2010 karen.stanley1988.@comcast.net © KM STANLEY 2010
(3) RN Vital Signs displays CNTV evidenced based content for the application and benefits of networked digital signage in nursing workstations. RN Vital Signs is indicated when prioritizing effective methods and budgets for all types of nursing education. RN Vital Signs can promote and reinforce Personal & Professional Development Seminars and online learning programs with CNtv Networked Digital Signs for nursing workstations.
(4) Body Wisdom in Communication and Conflict Resolution
Jerry Green, Greener Mediations, www.GreenerMediations.net , (707) 824-4344, Body Wisdom in Communication and Conflict Resolution in ten lessons online. TUNING IN to the Body: Aikido Conscious Body Wisdom includes Aikido Walking with George Leonard and an introduction by Wendy Palmer. It’s for everyone who values grounded and centered attitudes in the face of pressure.
Jerry Green, Greener Mediations, www.GreenerMediations.net , (707) 824-4344, Body Wisdom in Communication and Conflict Resolution in ten lessons online. TUNING IN to the Body: Aikido Conscious Body Wisdom includes Aikido Walking with George Leonard and an introduction by Wendy Palmer. It’s for everyone who values grounded and centered attitudes in the face of pressure.
(5) Relaxed And Alert; Qigong and Tai Chi Easy Can Help You Stay Healthy
Kathy Levac, RN MS Relaxedandalert.com info@relaxedandalert.com www.health-wellness-energy.com Copyright 2011. Kathy Levac Health and Wellness Enterprises LLC was founded in 2002 by Kathleen A. Levac RN MS. She is a respected author and national speaker with over 20 years of experience in health care and helping people improve their lives. Hear about her journey to a healthy living lifestyle!.
(6) Bartholomew, K. . Ending nurse-to-nurse hostility: Why nurses eat their young and each other by Craig R. Sellers, PhD, RN, ANP-BC . Marblehead, MA: HCPro. "Although Kathleen Bartholomew's monograph Ending Nurse-to-Nurse Hostility was published a few years ago, sadly, the topic she covers remains relevant."
Monday, November 15, 2010
"Connecting patients — and patients’ families — with the social support they need"
CNtv staff recently reviewed an American Nursing Association Brief with the above title, by SmartBrief’s Elizabeth Collins regarding the importance of sharing patient care information with family and friends. Ms. Collins stated, "Patients these days can take some comfort in knowing that their health can benefit from technology in ways far beyond receiving a diagnostic scan from a cutting-edge device or having robot-guided surgery. They can reap the real benefit of community support by connecting with others — be it other patients with the same medical condition, or family and friends — through social media before, during and after a hospital stay."
The implications of her findings are well known to the CNtv advisory board, as we learned from our previous research and product development of ICU STAT GUIDE. Our product is designed for support of family members of critical care patients. One of the key features of ICU Stat Guide is the easy to use SMS and email text messaging module that allows doctors and nurses to update families anytime, no matter where they may be; right on their mobile phones.
Elizabeth's blog article referred to the benefits of using social media described by Dr. Richard Sloan PhD in his blog article "Sharing the Burden;" regarding the sharing of information with family members about his wife's surgery. Mr. Sloan stated, "Because the website was publicly accessible, I was concerned about just how much to share." With the ICU STAT GUIDE email and SMS text message module you don't have to worry about patient privacy. The designated and registered spokes persons are the only member of the patient family receiving the one-way archived text messages from doctors, nurses, clergy, case managers and other related allied healthcare professionals caring for the patient.
Try Our Family Care Web Application FREE for 30 Days. We now offer our ICUSG Family Care Web Based Application as a stand-alone option, for the ICU waiting room or family assistance center desk top computers.
Our fully funtional web based application operates on any windows or firefox browser based desktop computer, including the custom Content Management System (CMS), Leske Model Critical Care Family Needs Inventory (CCFNI), Wasser Model Critical Care Family Satisfaction Survey (CCFSS), ICUSG Web-to-Wireless Text Messaging Service (TMS), Archive/Report Functions and more.
All, for one low introductory monthly subscription fee; 30 Day FREE Trial then $195/mo. Discounts for one year subscription paid in advance. * Text messaging fees $0.45/ea. not included.
Add a large Flat Screen TV Display later with our ICUSG Family Care Content Loop and NFO GUIDE template library. If you want it all now, check out our discount value package and pricing with a 36 month hardware lease.
Our web application kiosk version can be installed on a computer with keyboard and mouse or one of our desktop touch-screens with antimicrobial coatings. SiteKiosk locks down the computer and kisok so that no one can web surf into unwanted websites or tamper with the network and operating system. It also allows family the convenience to access their webased email. while they wait. Additional fees apply.
Monday, October 25, 2010
Micro-philanthropy; Setup an SMS Text Message Donation Service for Your Hospital
 |
| This article posted by Robert Sampson, CEO |
You've probably noticed many non-profit organizations (NPO) advertising their charitable giving campaigns on billboards, TV and other places, using a new technology; its called, "Text-to-Donate." Anyone with mobile text messaging capabilities can make a tax deductible donation to your 501 (c) 3 non-profit hospital or foundation. All you have to do is register with the Mgive Foundation at www.mgive.com and they will act as the exchange for donors and your NPO, for a small fee.
The mGive Foundation Requirements
In order to be eligible to conduct mobile giving campaigns with mGive, your organization must meet these requirements:
- US Non-Profit Organization registered as a 501c3 with at least $500,000 in annual revenues
- Letter of Determination (Form 1045)
- 501c3 must be in good standing for at least one year
- Patriot Act Compliant
- File 990
- Have privacy policy that allows for donor opt-outs
Once a donor sends a text message to your SMS donation account number a charge is entered on their mobile phone bill for $5 or $10. CNtv networked digital signage can display ads featuring your SMS donation service; its an excellent platform to highlight capital initiatives and legacy stories to promote micro-philanthropy (incremental, high frequency, small denomination giving) for your NPO; hospital or foundation.
You may also promote your "Text-to-Donate" number in multiple venues such as radio and television commercials, pamphlets, news letters, websites; virtually anywhere you choose to make your presence known. Instead of focusing only on the traditional large denomination philanthropic solicitations and fundraisers, you may now appeal to the charitable motivations of donors gratified by giving smaller affordable amounts more frequently and with just pushing a few keys on their trusted wireless handset. The small denomination affordability, security, ease of use coupled with personal satisfaction of helping and giving to others is a powerful combination.
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